Privacy Policy

Everything Arclly builds begins with these principles.

This Privacy Policy applies to all products and services provided by Arclly, LLC, including:

• Arclly Mobile Applications
• Arclly Web Services
• MyArc
• AI Reflection Services
• Legacy Services
• Family Collaboration
• Voice Experiences
• Product Analytics
• Customer Support
• Future Arclly Services

This Policy applies whether you access Arclly through:

• iOS
• Android
• the Web
• future supported platforms.

The information we collect depends upon how you use Arclly.

Arclly uses information only for purposes that are compatible with providing, maintaining, securing, and improving the Services you request.

We may use your information to:

• create and manage your account
• authenticate your identity
• synchronize information across devices
• generate AI-assisted summaries and insights
• organize memories and timelines
• create MyArc narratives
• facilitate family collaboration
• deliver legacy services
• process subscriptions and payments
• provide customer support
• detect fraud and protect platform security
• monitor system performance
• improve accessibility and usability
• comply with legal obligations

We do not sell your personal memories, reflections, journal entries, or MyArc content to advertisers or data brokers.

Every feature we introduce must answer one question:

Does this increase understanding without reducing privacy?

If the answer is no, we redesign it.

Privacy is not a checkbox.

It is part of Arclly's product philosophy.

Artificial Intelligence ("AI") is a core component of the Arclly experience.

Unlike traditional journaling applications that simply store entries, Arclly uses AI to help users better understand the story their lives are telling over time.

Our AI is designed to support thoughtful reflection—not replace human judgment.

AI may assist users by:

• organizing journal entries
• identifying recurring themes
• recognizing emotional patterns
• generating summaries
• surfacing related memories
• retrieving supporting evidence from previous reflections
• generating Arclly Opinion
• identifying longitudinal life trends
• organizing MyArc chapters
• assisting with narrative development
• generating personalized prompts

AI-generated content represents interpretations based on the information available at the time and should not be considered objective fact, professional advice, or a definitive assessment of a person's life.

Users remain responsible for decisions made using AI-assisted insights.

Arclly processes journal content with AI only to provide features requested or enabled by the user.

Examples include:

• Daily Insights
• Weekly Debriefs
• Reflection Summaries
• Arclly Opinion
• Pattern Detection
• Evidence Retrieval
• MyArc Generation
• Voice Narration
• Timeline Intelligence

Except where required by applicable law or necessary to maintain the security and operation of the platform, Arclly does not continuously monitor users' journals or reflections.

AI processing occurs only in connection with providing the requested experience.

When AI features are enabled, Arclly may temporarily process information including:

• journal entries
• reflections
• voice transcriptions
• uploaded documents
• photographs (where supported)
• goals
• timelines
• previous AI outputs
• MyArc content

This processing enables the AI to understand context across time and produce more meaningful insights.

Where possible, processing is limited to the minimum information necessary to deliver the requested feature.

Arclly understands that users entrust deeply personal information to the platform.

Accordingly:

• Arclly does not use users' private journals, reflections, MyArc content, or voice recordings to train general-purpose AI models without separate, explicit user consent.
• We do not sell journal content to AI providers.
• We do not permit third-party AI providers to use customer content for their own commercial model training where contractual controls are available.
• If Arclly introduces optional research or model improvement programs in the future, participation will always require separate, explicit consent.

To maintain high-quality AI experiences, Arclly may collect operational information about AI performance, including:

• response latency
• completion success rates
• model reliability
• error rates
• feature usage
• anonymized quality metrics
• user feedback on AI responses

These operational metrics help improve platform performance and reliability but are not intended to build advertising profiles or infer unrelated personal characteristics.

Some users choose to record highly personal experiences.

Examples include:

• grief
• illness
• emotional wellbeing
• trauma
• relationships
• family conflict
• financial hardship
• identity questions
• spirituality
• personal beliefs

Arclly processes this information only when voluntarily provided by the user and only to provide requested features or as otherwise permitted by applicable law.

We recognize that sensitive reflections deserve heightened privacy protections and careful handling.

Some reflections may contain language relating to:

• hopelessness
• self-harm
• suicidal thoughts
• severe emotional distress

Where AI encounters such language while processing a user-enabled feature, Arclly may:

• acknowledge the user's feelings in compassionate language
• encourage the user to seek support from trusted individuals
• encourage the user to contact local emergency services or an appropriate crisis resource if they believe they are in immediate danger
• provide links to publicly available support resources where appropriate

Arclly does not:

• provide therapy
• diagnose mental health conditions
• perform suicide risk assessments
• continuously monitor journal content
• notify emergency services
• notify family members or Legacy Trustees automatically
• contact emergency services on a user's behalf
• guarantee that every concerning statement will be detected

Users should never rely upon Arclly as a crisis intervention or emergency response service.

Voice is one of the most personal forms of information a person can share.

Arclly treats voice recordings as sensitive personal information.

Depending on the features you enable, Arclly may process:

• voice reflections
• dictated journal entries
• narrated memories
• MyArc narration
• future Voice Continuity experiences

Voice processing requires appropriate consent where applicable.

Users may disable voice features through their account settings.

Separate consent is required before enabling Voice Continuity or any future persistent voice model.

MyArc is designed to preserve a person's life story.

Unlike ordinary journal entries, MyArc organizes reflections into coherent narratives intended for long-term preservation.

MyArc content remains private unless the user chooses to:

• publish it
• share selected chapters
• collaborate with invited contributors
• gift it
• authorize legacy delivery

MyArc content is never publicly shared without user authorization.

Legacy instructions remain confidential during a user's lifetime.

Arclly does not disclose:

• Legacy Trustees
• Legacy Recipients
• delivery timing
• release conditions
• gifting preferences

unless necessary to administer the user's instructions or required by law.

Legacy content is released only after the verification procedures described in the Arclly Legacy Continuity Policy have been satisfied.

Family collaboration is always optional.

Users remain in control of:

• who may contribute
• what content may be viewed
• what remains private
• who may comment
• who may edit
• who may receive future access

Contributors own the content they submit unless they choose to transfer or license those rights in accordance with the applicable collaboration terms.

Where Arclly offers child or family accounts:

• parents or legal guardians manage the account
• additional privacy protections apply
• only age-appropriate experiences are provided
• parental permissions may be reviewed or modified at any time

Arclly is committed to protecting children's privacy and complying with applicable child privacy laws.

Arclly does not sell users' personal information, journal entries, reflections, MyArc content, or voice recordings to advertisers or data brokers.

We share information only when necessary to operate the Services, comply with legal obligations, or when you instruct us to do so.

Information may be shared in the following circumstances:

Arclly relies on trusted third-party providers to deliver portions of the Service.

These providers may include categories such as:

Arclly requires service providers to process information only for authorized purposes and to implement appropriate security safeguards.

Arclly uses cookies and similar technologies primarily on its website to:

• remember preferences
• improve website performance
• maintain secure sessions
• understand website usage
• measure marketing effectiveness

Our mobile applications primarily rely on application identifiers and analytics technologies rather than browser cookies.

Additional information is available in the Arclly Cookie Notice.

Arclly collects limited product analytics to understand how the platform is performing and how users experience the Service.

Examples include:

• onboarding completion
• first reflection
• first AI insight
• first MyArc session
• feature adoption
• application stability
• crash reports
• subscription conversions
• retention trends
• accessibility usage

These analytics help improve product quality.

They are not used to create advertising profiles or sell targeted advertising.

Protecting personal memories requires strong security.

Arclly employs administrative, technical, and organizational safeguards designed to protect user information, including:

• encryption of data in transit
• encryption of sensitive data at rest where appropriate
• secure authentication
• role-based access controls
• least-privilege access management
• multi-factor authentication for administrative systems
• continuous infrastructure monitoring
• audit logging
• vulnerability management
• secure software development practices
• disaster recovery and backup procedures

No security system can guarantee absolute protection.

Users also play an important role by maintaining strong passwords and protecting their devices.

Arclly retains personal information only for as long as reasonably necessary to:

• provide the Services
• honor user instructions
• comply with legal obligations
• resolve disputes
• prevent fraud
• maintain security
• enforce agreements

Retention periods vary depending on the type of information.

Examples include:

Secure backups may temporarily retain deleted information until backup cycles expire.

Arclly serves users in multiple jurisdictions.

Information may be processed or stored in countries other than the user's country of residence.

Where personal information is transferred internationally, Arclly implements appropriate safeguards designed to comply with applicable privacy laws, including contractual protections and other recognized transfer mechanisms where required.

Depending on your jurisdiction, you may have the right to:

• access your personal information
• correct inaccurate information
• delete personal information
• export your information
• withdraw consent
• object to certain processing activities
• restrict processing
• request portability
• appeal certain privacy decisions
• lodge complaints with applicable supervisory authorities

Arclly will respond to verified requests within the timeframes required by applicable law.

Arclly is committed to giving users meaningful control over their information.

Through account settings, users may be able to:

• review privacy preferences
• manage consent
• manage AI features
• manage voice permissions
• manage family collaboration
• manage legacy preferences
• manage notifications
• download available information
• request account deletion

As new privacy features become available, additional controls may be added.

As Arclly evolves, this Privacy Policy may be updated to reflect:

• new features
• changes in applicable law
• security improvements
• product enhancements
• operational changes

Material updates will be communicated through appropriate channels before becoming effective where required by law.

The Version History and Change Log identify significant revisions.

Questions regarding this Privacy Policy or our privacy practices may be directed to:

• Arclly, LLC
• Email: support@arclly.com
• Website: www.arclly.com

If you believe your privacy rights have been violated, please contact us first so we may investigate and respond promptly.